Fresh Food from Our Farms to Your Table

THE TERMS OF SERVICE OF THE BOUNTIFUL SPROUT, LLC.

Our system works because we the member-owners of The Bountiful Sprout, LLC take pride and responsibility for making it work.

By joining the community, you agree to follow these Terms of Service:

1. Each order is a legally enforceable contract to pick up and pay for the groceries ordered. You are obligated to pay for the items you order that we deliver to our Wimberley location unless delivered to you damaged, spoiled, or broken. Everything in your online shopping basket when the order cycle closes is an order for those products. The community’s software does not have a “check-out” page. When you place something in your shopping cart, it stays there until you remove it. You can remove or add items up to the close of the order cycle.
2. When you order, pick up your groceries during the time specified. This is part of our contract. We are not a giant supermarket with acres of cold storage. Our pick up site does not have the ability to hold orders past our operating hours, especially if refrigerated or frozen items are involved. If an item spoils or loses quality because you did not pick it up promptly, you will still be expected to pay for it. It is your responsibility to know where to pick up your food and the hours the pick-up site is open. Our pick up site is 16933 RR 12, just south of Jacob’s Well Rd. in the Stefanowicz Concrete Building across from Clifford’s Wine Bar.
3. All orders must be paid before they leave the pickup. Members are expected to pay with check, or cash before taking their groceries home. Prompt payment is a condition of membership.
4. We understand that emergencies happen on delivery day. If this happens to you, please call Cindy Gerber, your local pick-up site manager as soon as possible at 512-787-8346. The earlier we know about a situation, the better we will be able to deal with it.
5. When you pick up your order, make sure you get all the items you order. Take the time to check thoroughly to make sure you get everything. If an item isn’t there, report it when you check out so your account can be properly credited. All claims for missing/damaged items must be made at the pick-up site. Errors in the accounting on invoices (including credits or debits that you believe are errors) must be reported within 5 days of delivery day. Report those errors to orders@bountifulsprout.org.
6. Please keep your contact information current on our cooperative records. We encourage you to list cell phone numbers on your membership, so we can contact you directly on delivery day if there is a problem. If you change your email address, notify us. Email changes or updates to membership@bountifulsprout.org .